Trust, Safety & Insurance

Policy regarding Service Animal

Lynkup Taxi Services is determined to help the community in any way that we can. According to State and federal law, driver-partners using the Lynkup Taxi Services Driver App are prohibited from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals. It is not the company’s policy to discriminate in any way, form or fashion. Based on Lynkup Taxi Services’ Non-Discrimination Policy, driver-partners who engage in discriminatory conduct are in strict violation of this legal obligation will lose their privilege of the use of the Driver App.

Our definition of a Service Animal

A service animal is an animal that is trained to assist, work and or perform certain tasks for an individual with a disability.

A driver is in breach of the law if he or she requests that the rider presents any or all documentation proving that the rider’s animal is a service animal. In compliance with the law, there are only two questions that a driver-partner may ask to confirm that a rider’s animal is a service animal: (1) Is the animal required because of a disability? And, (2) What work or task has the animal been trained to perform? The driver-partner may not request that the rider present documentation proving that the rider’s animal is a service animal.

Legal Obligations of Driver-Partners

Our drivers are legally obligated to provide service to riders with service animals.

Furthermore, service cannot be denied to a rider with service animal due to allergies, dislike for animals, religious objections, or a fear of animals.

As a part of our written policy, all driver-partners with Lynkup Taxi Services who use the Driver App have been made aware of their legal obligation to provide service to riders with service animals and have duly agreed to comply with the law. In the event that a driver-partner refuses to transport a rider with a service animal because of the service animal, said driver-partner has opted to violate the law and is also in breach of their agreement with Lynkup Taxi Services.

What are the consequences for Refusal to Transport a Rider with a Service Animal?

If Lynkup Taxi Services determines that a driver-partner knowingly refused to transport a rider with a service animal because of the service animal, the driver-partner will be prevented from using the Driver App after a thorough revision of the incident is conducted.

In the event that Lynkup Taxi Services receives plausible and multiple complaints from riders that a particular driver-partner refused to transport a rider with a service animal, said driver will be permanently prevented from using the Driver App, regardless of the defense or justification offered by said driver.

Reporting a Service Animal Complaint

Once a rider submits a service animal complaint, Lynkup Taxi Services’ support team will investigate the issue and swiftly move to take appropriate action in order to rectify the issue. The support team will then make a reasonable effort to notify the rider within no later than a week of the outcome of the investigation and the actions taken.

To file a complaint from the Lynkup Taxi Services website, go to the contact us page where you can submit complains, and other emails.

Y our rights as a Rider with Service Animals

No driver is legally authorized to refuse you to transport a rider because he or she travels with a service animal. All funds deducted from the rider for trip cancellation because of a service animal, will be duly refunded to said customer.

Lynkup Taxi Services will make all attempts to contact and inform Riders of what action will be taken in response to their complaint about discrimination on the basis of a service animal, including whether or not Lynkup Taxi Services has terminated its contract with the driver-partner involved.


Lynkup Taxi Services Firearms Prohibition Policy

Lynkup taxi Services is aware of the dangerous world that we all live in. One of our committed roles is to ensure that everyone has a safe, comfortable a and reliable ride with us. Each time you ride with us, you should feel like you are on a mission that is safe and relaxed. Lynkup Taxi prohibits all riders and their guests, as well as driver and delivery partners, from carrying firearms of any kind while using our app.

Violators of this policy may lose access to Lynkup taxi Service Inc. platform.

Lynkup Taxi Services Non-Discrimination Policy

Lynkup Taxi Services mission is to provide and ensure that safe, reliable, and high-quality transportation options are available to everyone; without exception to anyone. Lynkup Taxi Services and its affiliates strongly disagree with any form of discrimination against riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. All discrimination is wrong, and Lynkup taxi Services does not endorse nor practice it. Any and all such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. In the event that any rider or driver is found to have violated this prohibition will lose access to the Lynkup Taxi Services platform.


All drivers are expected to maintain current insurance. We will endeavor to keep track of the insurance documents you presented to us at the time of signing up.